01
Before requesting a refund
Because Duaa is a digital software product, access, activation, downloads, setup and use can affect refund eligibility. Please review the purchase terms shown at checkout before completing an order.
Purchase & refunds
Refund Policy.
This policy explains the refund approach for Duaa purchases. The applicable terms are the ones in force for your order at the time of purchase.
Before you request a refundReview the purchase terms shown at checkout, and contact support first if Duaa is not installing, activating or working as expected.
Policy details
02
Contact support first
If Duaa is not installing, activating or working as expected, contact support so we can help troubleshoot the issue before a refund request is made.
03
Refund requests
When requesting a refund, provide the order reference and a clear description of the issue. We may ask for reasonable information needed to verify the purchase and understand the problem. Refund decisions are subject to the applicable purchase terms and any mandatory rights under law.
04
Important
Third-party services, AI providers, connected accounts and provider outages can affect individual capabilities. Those dependencies do not automatically mean a full refund is available, but support can help determine what happened and what options apply to your order.
Something isn't working?
Support can help troubleshoot the issue before you make a refund request.